Refund policy

Refunds

We now offer refunds, exchanges, and store credit.

If you’re not satisfied with your purchase, you can request a refund within 3 days of receiving your order, subject to our return eligibility guidelines.

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Returns for Refund

Refunds will be processed once:

• The product is returned to our warehouse
• It passes our quality check

In case of defective or damaged items, please share an unboxing video within 3 days of delivery to initiate a return or refund.

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Sale Items

Items purchased during a sale are not eligible for refunds, exchanges, or store credit.

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How to Request

To initiate a return or refund, please email us at help@sofetchshop.com with your order details, or reach out via WhatsApp on 9876197906 or Instagram DM.