Return Policy

For Returns and Exchanges During the current Pandemic, please refer to our COVID-19 Policy Update Page. 

WE'VE GOT YOUR BACK!

We are pleased to accommodate exchanges and returns within 14 days from the date that your order is delivered to you, on all products that have not been worn or tampered with. 

To initiate an exchange or get Store Credit, please email our team at help@sofetchshop.com or Whatsapp us at +91 95011 97800 with your order number and we'll be happy to help.

Your Store Credit or Exchange will only be provided once the original item has been received at our warehouse. 

Items bought during SALE or at a discounted price cannot be exchanged or returned. 

Please Note: You have to self ship the received products to us and once it qualifies our QC we shall dispatch your replacement order or initiate your Store Credit.


One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at help@sofetchshop.com or by phone at +91 95011 97800. 

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