Return Policy

Good News! We do offer Returns and Exchanges. You can Exchange a Product with another item, or Return an item for Store Credit. 

• Returns and Exchanges will only be accepted if the request is submitted within 3 days of you receiving your package.
• To claim a free exchange in case of any defects/damages on a product upon receiving it, please ensure that you provide us with an unboxing video of the package. 
• Store Credit will be valid for up-to 120 days after you receive it. An exchange cannot take place more than twice against the same Credit Note. 
• We cannot not offer exchanges during an ongoing sale for items bought before sale OR for any items bought during a sale at any time. 
• We give a guarantee of up to 1 Year for our plating, so in case of any discolouration in jewellery, we will accommodate an exchange within 1 year from purchase date. 
• We do not provide unlimited exchanges or returns for damages caused by wear and tear. In case your product incurs any damages, such as breakage or scratches, after 3 months of you receiving it, we will not be able to change it. 

You can submit your request via email, whatsapp or by DMing us on Instagram. 

• Please ship your products back to our warehouse if you wish to initiate an exchange for a product. 
• Once the product is delivered back to our warehouse and qualifies our QC we shall dispatch your replacement order or provide you with Store Credit. 

Please note that we Do Not Offer Refunds.

One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at help@sofetchshop.com or reach them at +91 9876197906.