Return Policy

Returns, Exchanges & Refunds

Good news - we now offer Returns, Exchanges, and Refunds.

You can choose to:
• Exchange your product for another item
• Return it for Store Credit
• Or request a Refund

Eligibility

Requests must be submitted within 3 days of receiving your order.

For any defects, damages, or missing items, please share an unboxing video clearly showing:

  • The sealed outer package
  • The product being opened
  • All packaging intact

This is required to process a free exchange or refund.

Important Guidelines

  • Store Credit is valid for 120 days from the date of issue
  • A single Credit Note can be used for a maximum of two exchanges
  • We do not offer exchanges for:
    • Items bought during a sale
    • Items purchased before a sale during the sale period

Warranty

We offer a 1-year plating guarantee.
In case of discolouration, we will provide an exchange within 1 year of purchase.

Damages & Wear

We do not cover damage caused by regular wear and tear.

For any breakage or scratches reported after 7 days of delivery, we will not be able to process a return or exchange.

Process

You can raise a request via:
• Email
• WhatsApp
• Instagram DM

Once approved:

  • Ship the product back to our warehouse
  • After it passes quality check, we will process your exchange, store credit, or refund

Need Help?

Our Customer Care team is happy to assist you.
📩 help@sofetchshop.com
📞 +91 9876197906